crm 3.0

Working with Microsoft Dynamics(TM) CRM 3.0 [Paperback]

If you are looking for step by step, easy to follow introduction to the basics and theories of adapting Microsoft CRM 3.0 to meet your business needs then this is the book for you. It delves into topics such as developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications like Microsoft Office Outlook- and Microsoft SharePoint- Products and Technologies.

This is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.
From the Publisher
With insights from a leading deployment consulting team, this is the only book written for both developers and those who implement business solutions. It offers an introduction to Microsoft CRM fundamentals and provides guidelines for adapting Microsoft CRM to meet exacting business needs.

Key Book Benefits:

-Delivers practical, hands-on information from authors who have deployed, customized, and maintained Microsoft CRM in the field -Provides case studies, integration and performance guidelines, and toolsets -Features a CD with a 120-day evaluation copy of Microsoft CRM 3.0 -Includes sample data and code samples on the Web

Amazon customer review of this product: "Microsoft's customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested.

This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book.

The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator.

Part II is on customization and includes both the input, reporting and workflow areas.

Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications.

A CD is included with the book that includes a time limited version of the software.

This book is destined to become the Bible on Dynamics CRM."

So a thorough in depth look at CRM 4.0 and a perfect guide to anyone wanting to get the best out of the software.




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